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Hospitality and Engagement Specialist
2 months ago
We are seeking a highly skilled and compassionate Hospitality and Engagement Specialist to join our team at Evergreen Treatment Services. As a key member of our Integrated Care team, you will play a vital role in supporting our mission to transform systems of harm and inequity, creating different approaches to improving community health and safety through addressing substance use and homelessness.
Key Responsibilities- Welcoming clients into our REACH Milieu space and connecting them with the services/resources they seek, fostering relationships and community building through patient-centered services from a harm reduction perspective.
- Developing positive relationships with all ETS staff and collaborating with others to coordinate and deliver services effectively, requiring creative thinking, excellent interpersonal relationships, and conflict-resolution skills.
- Providing milieu services for Spanish-speaking clients, developing rapport and trusting relationships through respectful, person-centered engagement practices.
- Orienting new clients to the space(s) and facilitating client flow in and out of the space while maintaining a hospitable and friendly demeanor.
- Monitoring clients' activities inside the drop-in space and addressing any potential safety risks or violations of program rules and regulations.
- Submitting incident reports or other relevant documentation when necessary.
- Monitoring and reporting hazardous materials and conditions.
- Demonstrating the highest level of integrity and maintaining exceptional levels of confidentiality related to 42 CFR part II and HIPAA.
- Responsible for Markham opening and closing procedures, conducting bathroom checks, and assisting with receiving and stocking supply shipments.
- Assisting police, fire, EMS, and other emergency service providers in the performance of their duties while responding to or on ETS property.
- Responding to all facility alarm activations, including security, duress, fire, and intrusion alarms.
- Helping implement systems to support clients in the milieu space with behavioral issues and supporting large client events and activities.
- Attending ETS team meetings and other required meetings.
- High school diploma or equivalent required; undergraduate degree highly desirable.
- A minimum of two years of experience in work related to social work or outreach programs required.
- Clear understanding of language differences between Spanish communication in Spain and Latin America.
- Strong knowledge of language and cultural differences amongst Spanish-speaking countries.
- An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
- Experience providing services to addicted individuals from a harm reduction perspective preferred.
- Experience with case management, homelessness, and co-occurring disorders is highly desirable.
- Strong interpersonal skills and verbal/written communication skills.
- Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
- Computer literate, with basic knowledge of Microsoft Office Suite.
- The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions.
- The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
- The employee must occasionally lift and/or move up to 30 pounds.
Evergreen Treatment Services is an Equal Opportunity Employer. We strive to achieve pay equity and transparency as part of our goal to create an equitable workplace. We offer a comprehensive benefits package, including medical and dental benefits, 403b Retirement Plan with employer match, and vacation and sick leave.
