Housekeeping Department Manager

2 weeks ago

Port Perry, Canada Great Canadian Entertainment Full time

Housekeeping Supervisor Job Description

At Great Canadian Entertainment, we are seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our facilities operations team, you will be responsible for ensuring the highest standards of cleanliness and safety in our resort, hotel, and casino environments.

Key Responsibilities:

  • Lead and manage a team of housekeeping staff to ensure efficient and effective cleaning operations.
  • Develop and implement operational policies and procedures to promote positive attitude, communication, and respect among team members.
  • Oversee the use of departmental resources, including inventory of supplies, equipment maintenance, procurement, and resource planning.
  • Conduct regular inspections to ensure compliance with company standards and regulations.
  • Investigate and respond to guest complaints and concerns in a professional and timely manner.
  • Collaborate with the Facilities Manager to develop and manage budgets, including capital and operating expenses.
  • Ensure adequate staffing is available to perform essential duties on each shift and to avoid staff shortages through proactive and cost-effective human resources planning.
  • Develop and maintain a daily, weekly, monthly, and annual cleaning schedule.
  • Train, assign, supervise, and mentor competent housekeeping team members to ensure all cleaning crews are aware of job requirements and compliance regulations.
  • Maintain an adequate stock of supplies through regular inventory record keeping and re-ordering as necessary.
  • Act as a trainer and coach to motivate team members and take a proactive role in all disciplinary processes and exercise conflict resolution skills.
  • Foster a positive work environment for the Housekeeping Department through good team member relations, team building exercises, and open communication.

Requirements:

  • Experience in a management/supervisory position preferably within a unionized resort, hotel, or casino environment.
  • Formal education or training in the management of an Environmental, Facilities, or Housekeeping department within a commercial/entertainment facility preferred.
  • Knowledge of commercial cleaning practices, equipment, and procedures.
  • Sound understanding regarding the application, operation, and selection/maintenance of commercial cleaning equipment.
  • Demonstrated ability to work well under pressure and effectively mitigate challenging labor-related issues, particularly in a unionized environment.
  • Strong communication skills, including the ability to effectively develop and relay clear directives, goals, and expectations across all levels of the department.
  • Track record of creating and implementing proactive measures to ensure adherence to budget, schedule, and work assignments and quality service.
  • Good computer skills and a demonstrable ability to use MS-Word, MS-Outlook, and MS-Excel.
  • Willingness to lead by example and set the standard with respect to code of conduct, deportment, and conflict resolution.
  • Ability to train, mentor, and provide clear direction to team members to build core competencies and clear succession plans.
  • Availability to work flexible hours within a three-shift, '24/7' environment, including weekends and holidays.
  • Desire to achieve clear deliverables and develop key result indicators to measure progress and process improvement.
  • Ability to take direction and prioritize work to achieve maximum results within the timeframe and budget allotted.
  • Understanding that effective leadership requires equal measures of listening and observing as it does action and providing direction.

What We Offer:

Great Canadian Entertainment offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.

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