Front Desk Agent

Sicamous Super 8 Motel is a leading hospitality provider in the region, committed to delivering exceptional guest experiences. Our team is dedicated to creating a welcoming and inclusive environment for all.

We are seeking a skilled Front Desk Agent to join our team. As a key member of our front-line staff, you will be responsible for providing excellent customer service, managing room reservations, and handling guest inquiries. If you have a passion for hospitality and enjoy working in a fast-paced environment, we encourage you to apply.

• Register arriving guests and assign rooms efficiently, ensuring a smooth check-in process
• Process group arrivals and departures, taking into account special requests and preferences
• Take, cancel, and change room reservations as needed, maintaining accurate records
• Provide general information about local attractions and points of interest, enhancing the guest experience
• Process guest departures, calculate charges, and receive payments in a timely and professional manner
• Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal hotel operations
• Carry out clerical duties, such as faxing, filing, and photocopying, as required
• Answer telephone calls and relay messages to relevant staff members, ensuring prompt communication
• Contact guests to deliver requested wake-up calls, demonstrating a proactive approach to customer satisfaction

• High school diploma or equivalent required; post-secondary education an asset
• Previous experience in the hospitality industry an asset; willingness to learn and take on new challenges
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
• Able to maintain attention to detail, prioritize tasks, and work well under pressure
• Dependable, organized, and reliable, with a strong commitment to teamwork and customer satisfaction

• Permanent full-time position with opportunities for growth and development
• Competitive salary: $25-$30 per hour (based on experience)
• 40 hours per week, including evenings and weekends
• Opportunities for advancement and career growth within the company