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Care Coordinator Supervisor

1 month ago

Nova Scotia, Canada The Government of Nova Scotia Full time
About Our Opportunity

We are seeking a highly skilled and experienced Care Coordinator Supervisor to join our Disability Support Program (DSP) team. As a key member of our team, you will play a vital role in leading and empowering a team of Care Coordinators to provide high-quality care and support to individuals with disabilities.

As a Care Coordinator Supervisor, you will be responsible for providing expert clinical supervision, guidance, and support to ensure effective case management and delivery of quality services. You will also mentor staff, troubleshoot challenges, and work collaboratively with external departments and agencies to provide timely and appropriate client services.

This is an exciting opportunity to make a lasting impact by fostering a motivated, engaged team and delivering exceptional services that meet the needs of our clients. If you are a proven leader with strong supervisory skills, capable of mentoring and guiding a team while making informed decisions in high-pressure situations, we encourage you to apply.

Primary Accountabilities
  • Provide clinical and administrative oversight, assigning caseloads, conducting case reviews, and ensuring adherence to policies.
  • Guide and support Care Coordinators and clerical staff, offering direction, advice, and interpretation of policies to help them manage cases effectively.
  • Act as the primary contact for complex cases, coordinating with other departments and agencies to ensure clients receive appropriate services.
  • Engage with clients to resolve concerns and clarify care plans.
  • Lead staff development through coaching, evaluations, and creating action plans for ongoing improvement.
  • Manage day-to-day office operations, addressing issues, and ensuring a safe, productive environment.
  • Facilitate team meetings to coordinate services and communicate updates.
  • Collaborate with elected officials, advocacy groups, and community partners to respond to client needs and enhance services.
Qualifications and Experience

You are a licensed professional in Nursing (RN or LPN), Social Work, Occupational Therapy, Physiotherapy, or Nutritional Studies, with at least six (6) years of related experience. You must be currently registered, or eligible for registration, with your professional association.

You are a proven leader with strong supervisory skills, capable of mentoring and guiding a team while making informed decisions in high-pressure situations. Your ability to manage complex cases, provide direction, and foster a collaborative, solution-oriented work environment sets you apart. You bring well-developed critical thinking, problem-solving, and time management skills, which are crucial in overseeing case management and delivering quality services.

You have extensive experience in conducting assessments, interviews, and negotiations, particularly in complex client situations. Your sound judgment, paired with strong communication and interpersonal skills, enables you to navigate challenging circumstances effectively.

Your solid knowledge of child development, as well as the unique needs of children, adults, and families with mental, intellectual, or physical disabilities, ensures you can provide appropriate, person-centred support. You are familiar with the broader health and social services systems, long-term care, case management principles, and risk management, and you understand community development approaches and the coordination of specialized services. Knowledge of relevant legislation, including Homes for Special Care, will be an asset in this role.

Equivalency

An equivalent combination of training, education and experience will be considered such as:

  • a Master's degree in either Nursing, Social Work, Occupational Therapy, Physiotherapy or Nutritional Studies plus four (4) years of related experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

LEADS

The Government of Nova Scotia has adopted the LEADS Leadership Framework. During the interview, candidates will be expected to express how they have demonstrated the key behaviors and capabilities required to effectively lead in a caring and inclusive environment. LEADS Domains include Leads Self, Engage Others, Achieve Results, Develop Coalitions, and Systems Transformation.

Please follow LEADS for more information.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Most of your work is in a central office environment with frequently required travel to various locations across the province, including government offices, DSP program sites, and healthcare facilities. This role places considerable mental pressure on the individual, requiring high personal resiliency to meet emotional demands. You will navigate complex situations, working with individuals through potentially emotional or stressful times in their lives. This dynamic working environment underscores the importance of adaptability and emotional resilience.

Additional Information

Several term opportunities are available with anticipated end dates of November 29, 2026. The appointment status ('term', 'temporary' or 'casual') is dependent on the start date of the successful candidate.

Positions may be located in the following locations/ regions:

  1. YARMOUTH
  2. SYDNEY
  3. BRIDGEWATER
  4. TRURO
  5. DARTMOUTH
  6. HALIFAX

Please identify your preferred location on your application. Your worksite location, within the region, will be discussed at the offer stage. For a list of office locations by region, please click here.

What We Offer
  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
  • Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
  • Countless career paths
  • Department specific flexible working schedules

Pay Grade: PR 16

Salary Range: $2,867.11 - $3,507.08 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.