Service Writer

4 weeks ago


Whitby, Canada Brandt Full time

We are seeking a skilled Service Writer to join our team at Brandt's Whitby location. This role is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

Duties and Responsibilities:

  • Field internal and external customer inquiries to the Service Department
  • Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
  • Maintain the service library with current information under the direct supervision of the Service Manager
  • Maintain Service Department filing and records
  • Update customer profiles using equipment, hours, or other information from the customer work orders
  • Maintain accessories and supplies and prepare replacement orders
  • Prepare Service Technician efficiency reports
  • Process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Required Skills:

  • Knowledge of office procedures
  • General understanding of mechanical/technical terms
  • Basic knowledge of accounting practices

Required Experience:

  • Experience with standard desktop load applications such as Microsoft Office and internet functions
  • High School Diploma or equivalent experience

About Brandt:

Brandt is a leading manufacturing and distribution company serving a growing international audience in various industries. We offer on-the-job education, advancement opportunities, a comprehensive benefits package, and more – all backed by unmatched job security.



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