Service Writer
4 weeks ago
We are seeking a skilled Service Writer to join our team at Brandt's Whitby location. This role is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.
Duties and Responsibilities:
- Field internal and external customer inquiries to the Service Department
- Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
- Maintain the service library with current information under the direct supervision of the Service Manager
- Maintain Service Department filing and records
- Update customer profiles using equipment, hours, or other information from the customer work orders
- Maintain accessories and supplies and prepare replacement orders
- Prepare Service Technician efficiency reports
- Process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Required Skills:
- Knowledge of office procedures
- General understanding of mechanical/technical terms
- Basic knowledge of accounting practices
Required Experience:
- Experience with standard desktop load applications such as Microsoft Office and internet functions
- High School Diploma or equivalent experience
About Brandt:
Brandt is a leading manufacturing and distribution company serving a growing international audience in various industries. We offer on-the-job education, advancement opportunities, a comprehensive benefits package, and more – all backed by unmatched job security.
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