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Functional Analyst
2 months ago
About the Role
We are seeking a highly skilled Functional Analyst to join our team at Nova Scotia Community College. As a key member of our Cybersecurity and Identity and Access (IAM) team, you will play a critical role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) systems, specifically Identity Management applications.
Responsibilities
- Coordinate, triage, and prioritize helpdesk tickets and operational requests related to NSCC's ERP systems, with a focus on Savyint.
- Provide functional and business analysis expertise in the planning, development, testing, and execution of Identity and Access Management system projects.
- Engage with managed service vendor partners as required.
- Participate in technical change management processes as a requestor, implementor, or technical reviewer.
- Author, edit, and update related technical knowledge articles and system documentation.
- Provide leadership and technical direction to frontline support staff on Identity Management system-related questions.
- Lead peer-to-peer orientation or training on identity management systems as needed.
Requirements
- A minimum of a post-secondary diploma or degree in information management or a related field.
- ITIL Foundation Certification is considered an asset.
- A minimum of two years (full-time equivalent) of recent and related occupational experience in Enterprise Applications.
- Experience supporting and maintaining SQL, XML, and/or HTML code.
- Experience creating and maintaining different types of end-user and technical documentation.
- Experience coordinating work for cross-functional teams.
- Occupational experience that includes Savyint experience is considered an asset.
- Microsoft Office power user.
- Comfortable working in a digital environment, with a commitment to acquiring knowledge about advancing technology.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
