Bilingual Network Operations Technician

2 weeks ago


Cornwall, Canada Xplore Inc. Full time

Xplore Inc. is seeking a highly skilled Bilingual Network Operations Technician to join our team. As a key member of our Network Operations team, you will be responsible for the support, operation, and performance of our Enterprise Solutions Networks, including customer circuits.

Key Responsibilities:

  • Monitor and support the operation of our Fixed Wireless, Satellite, and IP network elements.
  • Manage outages and scheduled maintenance, quickly assessing impact and resolving emergency escalations.
  • Monitor and report on all network change requests, acting as a liaison between Xplore Business, Field Ops, Net Ops, Engineering, and 3rd party providers.
  • Manage escalated ticket queues and provide daily updates on status.

Requirements:

  • Bilingualism in English and French is a must.
  • Ability to effectively problem solve and multitask.
  • Strong organizational skills and ability to interact and communicate effectively at various levels within the organization.
  • Functions well in a team environment and has a broad knowledge of IT and business processes required in support of enterprise application delivery environments.

About Xplore Inc.

Xplore Inc. is Canada's fibre, 5G, and satellite broadband company for rural living. We are committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.



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