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Director of Venues

1 month ago

Edmonton, Alberta, Canada AccorHotel Full time
Director of Venues

Are you a passionate foodie who thrives in a fast-paced environment? We're seeking a seasoned professional to lead our venue team and drive guest satisfaction to new heights.

Key Responsibilities:
  • Collaborate with the Restaurant Executive Chef to ensure seamless operations and innovative promotions that enhance guest experiences and revenue.
  • Lead the recruitment, training, and mentorship of staff, fostering a positive and high-performance work environment that emphasizes guest satisfaction and operational excellence.
  • Conduct thorough performance evaluations and provide constructive feedback to develop team capabilities and uphold the highest service standards.
  • Empower colleagues to promptly address and resolve guest concerns, ensuring service delivery aligns with Leading Quality Assurance (LQA) standards and reinforces the outlet's commitment to excellence.
  • Strategically position the restaurant as a top dining choice in Edmonton and Canada, driving recognition and patronage.
  • Oversee the outlet's financial performance by adhering to established budgetary guidelines for labor productivity, revenue, and expenses, actively participating in the budgeting and forecasting process to align with broader financial goals.
Requirements:
  • Minimum 3 years of experience in a senior management role within a luxury restaurant or hotel setting.
  • Entrepreneurial mindset with strong interpersonal and problem-solving abilities.
  • Proven track record in driving revenue and achieving financial targets.
  • Strong understanding of LQA standards and a commitment to delivering exceptional guest experiences.
  • Excellent leadership and communication skills with the ability to inspire and motivate a diverse team.
  • Exceptional attention to detail and a passion for maintaining high standards in all aspects of the restaurant's operation.
  • Ability to work effectively with programs including Microsoft Office, Avero, Open Table, Opera, and Silverware.
  • Adept at problem-solving, decision-making, and conflict resolution.
  • Knowledge of the local culinary scene and trends.
  • Bachelor's degree in hospitality management, business, or a related field is preferred.
  • Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Remote Work: No

Employment Type: Full-time