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Service Design Lead

2 months ago

Calgary, Alberta, Canada Teckhorizon Inc Full time
Service Designer Role

The Service Designer position is a 1-year opportunity with a potential 2-year extension. This full-time role may involve working on 2-3 projects, with flexible work hours and location determined by project needs.

Key Deliverables:

  • Integration of human-centered design methods into service projects
  • Documentation and analysis of project outcomes, focusing on efficiency and accessibility
  • Evaluation of user and employee experiences across multiple channels, identifying gaps and opportunities

Must-Have Qualifications:

Work Experience:
  • 7 years of experience with service design research and outputs
  • 7 years of experience working within a cross-functional product team in an Agile environment

Nice-to-Have Qualifications:

Desirable Skills:
  • 2 years of experience planning, conducting, and analyzing findings from qualitative field research
  • 3 years of experience planning, conducting, and analyzing findings from co-design workshops with service users
  • 1 year of experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems
  • 2 years of experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping
  • 2 years of experience working with change management, policy changes, staffing changes, or other organizational changes as part of service transformation and implementation
  • 2 years of experience working as a Service Designer on projects comparable in size and complexity to service innovation, program review, or digital transformation projects