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Financial Services Advisor

2 months ago

Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Customer Service
    • Provide timely and effective responses to customer inquiries and concerns
    • Resolve customer complaints and issues in a professional and courteous manner
    • Collaborate with internal teams to ensure seamless customer experience
  • Financial Transactions
    • Process customer transactions, including deposits, withdrawals, and bill payments
    • Verify customer information and ensure accuracy of transactions
    • Maintain confidentiality and security of customer information
  • Product and Service Knowledge
    • Stay up-to-date on TD's products and services, including features and benefits
    • Provide recommendations and solutions to customers based on their needs and preferences
    • Collaborate with colleagues to identify opportunities to promote products and services
  • Team Collaboration
    • Work collaboratively with colleagues to achieve team goals and objectives
    • Participate in training and development programs to enhance skills and knowledge
    • Contribute to a positive and inclusive team environment
Requirements
  • Education
    • High school diploma or equivalent required
    • Post-secondary education or degree in a related field preferred
  • Experience
    • 1+ years of customer service experience required
    • Experience in a financial services environment preferred
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Strong problem-solving and analytical skills
What We Offer

As a Customer Experience Associate at TD, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a competitive compensation package, including a base salary, variable compensation, and a comprehensive benefits program. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.

We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from candidates who are passionate about delivering exceptional customer service and who share our values of integrity, respect, and teamwork.