Branch Operations Manager

5 days ago


Victoria, British Columbia, Canada Grainger Full time
Branch Operations Manager

We're seeking an exceptional Branch Operations Manager to lead our industrial branch in delivering exceptional service to our customers.

About the Role:

Business Leadership:

  • Lead the team to achieve service excellence and operational efficiency.
  • Translate business strategy into actionable plans for hourly team members.
  • Makes sound business decisions to support business objectives.

Operational Excellence:

  • Balances operating expenses with service levels while identifying opportunities for improvement.
  • Implement proper staffing strategies to ensure flexibility and adequacy.
  • Maintains a safe and secure work environment for team members and customers.

Talent Management:

  • Create an environment for open communication, engagement, and growth.
  • Supports coaching, performance reviews, and develops branch team members.
  • Ensures effective cross-functional work groups and integrated plans.

About You:

2+ years of people leadership, customer service, and retail experience is required.

Excellent written and verbal communication skills, strong customer focus, and ability to influence and persuade decision-makers.

Possesses effective project management, planning, and facilitation skills.

Experience with P&L management and ability to meet goals and performance targets consistently.

What We Offer:

We offer a competitive salary, bonus eligibility, and a comprehensive benefits package, including medical, dental, vision, paid time off, and more.

Why Grainger:

We are a leading industrial distributor, committed to providing value, fostering an engaging culture, and driving strong financial results.

Our welcoming workplace enables you to learn, grow, and make a difference.



  • Victoria, British Columbia, Canada Grainger Full time

    About the Role:Grainger is seeking a Branch Operations Manager to lead our branch operations and drive service excellence. As a key member of our team, you will be responsible for executing the branch network strategic vision and objectives, ensuring execution of service-related and operational objectives for the assigned branch or branches.Key...


  • Victoria, British Columbia, Canada Grainger Full time

    Job Summary:The Branch Operations Manager is responsible for leading the branch team to deliver exceptional customer service and achieve operational excellence. This role requires strong leadership and communication skills to translate the company's strategic vision into actionable plans for the team.Key Responsibilities:Develop and implement strategies to...

  • Branch Manager

    4 weeks ago


    Victoria, British Columbia, Canada Pro Pacific DKI Full time

    Lead Restoration Team at Pro Pacific DKIWe are seeking a seasoned professional to lead our restoration team in Victoria. As a Branch Manager, you will be responsible for driving business growth, managing operations, and ensuring compliance with safety regulations.Key Responsibilities:Team Leadership: Lead, mentor, and develop a team of restoration...

  • Branch Manager

    4 weeks ago


    Victoria, British Columbia, Canada Pro Pacific DKI Full time

    Lead Restoration Team at Pro Pacific DKIWe are seeking a seasoned professional to lead our restoration team in Victoria. As a Branch Manager, you will be responsible for driving business growth, managing operations, and ensuring compliance with safety regulations.Key Responsibilities:Team Leadership: Lead, mentor, and develop a team of restoration...


  • Victoria, British Columbia, Canada Scotiabank Full time

    At ScotiaMcLeod, we're seeking a highly skilled Branch Operations Assistant to join our team. As a cornerstone business within Scotia Wealth Management, we've earned a reputation for integrity based on service excellence and trusted investment advice.Key Responsibilities:Provide operations and administrative support to the Branch Management Team and Advisor...


  • Victoria, British Columbia, Canada Royal Bank of Canada Full time

    Job SummaryAs a Branch Manager Advisor, you will play a critical role in leading a team of financial advisors and driving business growth in a retail banking setting. With a focus on providing exceptional client experiences, you will be responsible for managing a team that delivers advice and solutions to meet client needs.Key ResponsibilitiesLead a team of...


  • Victoria, British Columbia, Canada Royal Bank of Canada> Full time

    Job SummaryAs a Branch Manager Advisor at Royal Bank of Canada, you will play a critical role in leading a team of financial advisors and driving business growth in a retail banking setting. With a focus on providing exceptional client experiences and leveraging the bank's capabilities, you will be responsible for managing a team, championing digital...


  • Victoria, British Columbia, Canada Acklands-Grainger inc. Full time

    Job SummaryThe Branch Operations Manager is a key leadership role responsible for driving service excellence and operational efficiency across the assigned branch or branches. This individual will lead the execution of the Branch Network strategic vision and objectives, focusing on talent development, service delivery, and cost optimization.Key...


  • Victoria, British Columbia, Canada Grainger Full time

    Job Summary: As a key member of the Grainger team, the Branch Operations Manager is responsible for leading the branch's operational excellence, ensuring seamless customer interactions, and driving business growth. This role requires a strong leader with excellent communication skills, the ability to inspire and motivate team members, and a passion for...


  • Victoria, British Columbia, Canada Edward Jones Full time

    About the RoleWe are seeking a highly skilled and motivated Branch Office Administrator to join our team at Edward Jones. As a key member of our branch team, you will play a critical role in helping our clients achieve their long-term financial goals.Key ResponsibilitiesDeliver exceptional personalized service to our clients, ensuring they feel understood...


  • Victoria, British Columbia, Canada National Bank Full time

    Job Summary:As a Senior Operations Agent at National Bank, you will play a vital role in supporting the branch team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures. Your primary responsibility will be to provide top-quality customer service in person, on the phone, and via email, ensuring that clients receive...


  • Victoria, British Columbia, Canada National Bank Full time

    Job SummaryAs a Senior Operations Agent with National Bank, you will play a key role in supporting the Branch Administrator and team members by performing administrative tasks in accordance with Bank policies, standards, and procedures.Main Responsibilities* Welcome clients to the branch and direct them to the right resource person.* Aid with event planning...


  • Victoria, British Columbia, Canada Edward Jones Full time

    Client Relationship ExpertiseAt Edward Jones, we're looking for a talented Branch Office Administrator to join our team. As a critical member of our branch team, you'll work closely with our financial advisors to deliver exceptional personalized service to our clients. You'll be the first point of contact for clients, responding to their inquiries and...


  • Victoria, British Columbia, Canada Scotiabank Full time

    At ScotiaMcLeod, we help employees build their futures – where they can be themselves, and win together.About the RoleWe are seeking a highly organized and detail-oriented Business Operations Assistant to join our team in Victoria, British Columbia. As a cornerstone business within Scotia Wealth Management, we have earned a reputation for integrity based...


  • Victoria, British Columbia, Canada goeasy Full time

    At goeasy, we are committed to creating better tomorrows for our customers and employees. As a leading non-prime consumer lender in Canada, we offer a range of financial products and services that help Canadians achieve their goals.We are currently seeking a Branch Manager to lead our easyfinancial branch in Victoria, BC. This role offers an exciting...


  • Victoria, British Columbia, Canada Grainger Full time

    Grainger is a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom. We are dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.Job Summary:The Industrial Operations Leader is accountable for all service-related and operational...


  • Victoria, British Columbia, Canada National Bank Full time

    Job Summary:As a Senior Operations Agent at National Bank, you will play a critical role in supporting the branch team by providing exceptional customer service, administrative support, and operational expertise. This is a fantastic opportunity to grow your career and contribute to the success of our organization.Responsibilities:Provide top-notch customer...


  • Victoria, British Columbia, Canada Edward Jones Full time

    We are seeking a highly skilled and motivated Branch Office Administrator to join our team at Edward Jones. As a critical member of our branch team, you will be responsible for delivering exceptional personalized service to our clients, building strong relationships, and identifying opportunities to create efficiency.Key Responsibilities:Deliver exceptional...


  • Victoria, British Columbia, Canada National Bank of Canada Full time

    Job SummaryAs a Senior Operations Agent at National Bank, you will play a key role in supporting the success of our team. Your primary responsibility will be to provide exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will also be responsible for carrying out administrative tasks, such as event planning, IT...


  • Victoria, British Columbia, Canada National Bank Full time

    Job Summary:National Bank is seeking a highly skilled Senior Operations Agent to join our team. As a Senior Operations Agent, you will play a key role in supporting our clients and colleagues by carrying out administrative tasks in accordance with Bank policies, standards, and procedures.Key Responsibilities:Provide exceptional customer service in person, on...