Branch Operations Manager
5 days ago
We're seeking an exceptional Branch Operations Manager to lead our industrial branch in delivering exceptional service to our customers.
About the Role:
Business Leadership:
- Lead the team to achieve service excellence and operational efficiency.
- Translate business strategy into actionable plans for hourly team members.
- Makes sound business decisions to support business objectives.
Operational Excellence:
- Balances operating expenses with service levels while identifying opportunities for improvement.
- Implement proper staffing strategies to ensure flexibility and adequacy.
- Maintains a safe and secure work environment for team members and customers.
Talent Management:
- Create an environment for open communication, engagement, and growth.
- Supports coaching, performance reviews, and develops branch team members.
- Ensures effective cross-functional work groups and integrated plans.
About You:
2+ years of people leadership, customer service, and retail experience is required.
Excellent written and verbal communication skills, strong customer focus, and ability to influence and persuade decision-makers.
Possesses effective project management, planning, and facilitation skills.
Experience with P&L management and ability to meet goals and performance targets consistently.
What We Offer:
We offer a competitive salary, bonus eligibility, and a comprehensive benefits package, including medical, dental, vision, paid time off, and more.
Why Grainger:
We are a leading industrial distributor, committed to providing value, fostering an engaging culture, and driving strong financial results.
Our welcoming workplace enables you to learn, grow, and make a difference.
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