Branch Operations Manager

3 weeks ago

Victoria, British Columbia, Canada Grainger Full time

About the Role:

Grainger is seeking a Branch Operations Manager to lead our branch operations and drive service excellence. As a key member of our team, you will be responsible for executing the branch network strategic vision and objectives, ensuring execution of service-related and operational objectives for the assigned branch or branches.

Key Responsibilities:

  • Translate leadership and strategic direction for hourly branch team members, communicating and executing a sound business strategy to team members that embraces change management.
  • Make sound, fact-based business decisions to support the needs and objectives of the business, leading the team to become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning.
  • Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition.
  • Takes measured risks while being mindful to balance service, cost, ethics, and integrity.
  • Balances operating expenses with higher levels of service, while looking for ways to improve processes and remove non-value-added activities.
  • Work with market leaders to identify potential solutions for growing counter and will-call volume.
  • Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
  • Effectively monitors controllable expenses to achieve the assigned expense target, builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects.
  • Dedicates self and team to Operational Excellence by complying with all BBX standards, leads a branch that proudly represents Grainger's service and commitment to the customers and team members.
  • Maintains safety and security for all team members and customers.
  • Ensures the branch, surrounding landscape, and parking areas are properly maintained, follows and enforces all local/state/federal laws and company policies.

About You:

We are looking for a highly motivated and experienced leader who can drive service excellence and operational efficiency. You will have a proven track record of leading teams, managing budgets, and implementing process improvements. You will be a strong communicator, able to effectively engage with team members, customers, and stakeholders.

What We Offer:

  • A competitive salary range of $65,000 - $90,000, bonus eligibility, and a comprehensive benefits package, including medical, dental, vision, and prescription drug coverage, paid time off, and life insurance coverage.
  • A dynamic and supportive work environment, with opportunities for growth and development, and a commitment to diversity, equity, and inclusion.
  • A chance to work with a leading industrial distributor, serving more than 4.5 million customers worldwide, with a strong focus on customer service and operational excellence.

How to Apply:

If you are a motivated and experienced leader, looking for a new challenge, please submit your application, including your resume and a cover letter, outlining your qualifications and experience. We look forward to hearing from you.

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