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Sea Freight Management Expert

2 weeks ago

Halifax, Nova Scotia, Canada Kuehne + Nagel AS Full time
Sea Freight Management Expert

We are seeking an experienced Sea Freight Management Expert to join our team in Halifax. As a key member of our Sea Logistics Export team, you will be responsible for managing all day-to-day activities related to the transportation of goods. This includes coordinating with sea freight carriers, co-loaders, truckers, customs brokers, and other vendors to ensure timely and efficient movement of goods.

Your primary focus will be on operational excellence, supported by clear Key Performance Indicators (KPIs). You will work closely with the Operational Customer Care team to provide solutions in case of any discrepancies, holds, or delays in the movements of goods. Your goal is to deliver extraordinary customer service and ensure transparency and neutrality towards all Canadian branches.

Main Responsibilities
- Coordinate and monitor the transportation and movement of goods for export
- Provide detailed booking confirmation to Customer Care Representatives and Kuehne + Nagel destination offices when applicable
- Prepare shipping instructions and necessary legal documents required for export: bill of lading, FDA, CERS request, certificate of origin, legalization, fumigation, etc.
- Communicate and coordinate with sea freight carriers, co-loaders, SDS, truckers, customs brokers, and other service providers
- Arrange rush cheque payments and provide COD invoices to CCL for collection
- Work closely with the Customer Care teams and proactively notify in case of holds, delays, and deviations
- Create and update internal account handling instructions
- Perform credit checks and resolve missing credit approvals
- Enter all cost and sell rates as soon as the file is opened and prior to vessel departure to ensure file profitability and on-time billing
- Data management (Link QT quote for each shipment and e-file all required documents)
- Monitor holds or discrepancies in the movement of goods
- Adhere to established department KPIs to ensure internal/external customer satisfaction
- Implement and support Pharma Chain products and ensure that all GXP training is completed and shipments are handled based on GXP requirements and compliance
- Ensure the temperature accuracy is set for reefer shipments

Benefits
Kuehne + Nagel AS offers a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment.