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Clinical Trials IWRS Monitor

2 months ago


Markham, Ontario, Canada Everest Clinical Research Services Inc Full time
Job Title: Clinical Trials IWRS Monitor

Everest Clinical Research Services Inc is seeking a skilled and customer-focused individual to join our team as a Clinical Trials IWRS Monitor. This role is responsible for providing high-quality support to clients and ensuring the accuracy and quality of data generated within our IWRS/IRT and eDiary systems.

Key Responsibilities:
  • Act as primary contact with clients for IWRS/IRT and eDiary support, responding to queries and resolving issues in a timely and professional manner.
  • Support clients with data analysis, problem-solving, and resolution, working closely with internal teams and external partners.
  • Monitor data generated within IWRS/IRT and eDiary systems to ensure accuracy and quality, performing daily and weekly checks as required.
  • Coordinate and verify changes to databases and applications, ensuring comprehensive and accurate documentation is completed.
  • Act as off-hours escalation point for junior resources or outsourced call centre services to resolve high-urgency client requests.
  • Generate, maintain, and/or review CTT Requirements Specification documents.
  • Execute CTT application test planning, test plan, and test script development and Stage I and II testing activities.
  • Generate, maintain, and/or review Quick Reference Guides for all CTT studies.
  • Conduct CTT demonstrations to sponsors and training demonstrations to study team members.
  • Support communications and coordination with sponsors, study team members, and internal teams across the IWRS development lifecycle.
  • Cooperate with data management quality assurance personnel in performing QA procedures on CTT applications.
  • Analyze CTT monitoring and support trends to identify new CTT core features that will improve efficiency, effectiveness, user satisfaction, and market competitiveness.
Qualifications and Experience:
  • A Bachelor's degree in health science, physical or biological fields with at least 3 years' experience in clinical trial data processing and management.
  • Education or experience must demonstrate the ability to work independently, have a clear and professional telephone voice, and a detailed approach to data review and system development.