Retail Operations Manager
2 weeks ago
At Dollarama L.P., we are seeking a skilled Retail Operations Manager to oversee the daily retail store operation. This role is responsible for managing and maintaining the standards of the store, ensuring compliance with company policies and strategies.
About the Role:
The Retail Operations Manager will lead, motivate, and develop store staff to achieve performance goals. This includes helping with store merchandizing, shelf stocking, and unboxing daily shipments, as well as delivering exceptional customer service and resolving complex issues.
Daily Tasks:
- Overseeing all store operations and ensuring compliance with company policies and strategies.
- Leading, motivating, and developing store staff to achieve performance goals.
- Helping with store merchandizing, shelf stocking, and unboxing daily shipments.
- Delivering exceptional customer service and resolving complex issues.
- Implementing and maintaining visual merchandizing standards based on company strategy.
- Ensuring store safety and cleanliness standards are maintained.
- Performing cash management, store opening and closing duties as needed.
- Providing employee performance feedback as needed.
- Assigning tasks to the team.
- Conducting managers on duty tasks: making sure daily breaks, time and attendance are taken.
- Responsible for the hiring and performance management process.
What We Offer:
- Estimated salary range: $60,000 - $80,000 per year, depending on experience.
- A competitive bonus plan and benefits package.
- A company-matched pension plan.
- Tailor-made training program and integration process.
- Opportunity to continue to develop retail and management skills and pursue a career within the company.
Requirements:
- Minimum of two (2) years' experience in the retail industry.
- Minimum of two (2) years' experience in a team management position.
- Open availability required (day, evening, weekend).
- Excellent communication and decision-making capabilities.
- Proven leadership and team management skills.
- Strong problem-solving abilities.
- Ability to multitask, prioritize, work in a dynamic, fast-paced, and high-volume environment.
Schedule:
Monday to Friday, weekends as needed.
Location:
In-person at Dollarama L.P.
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