Global Agency Operations Manager

4 weeks ago


Toronto, Ontario, Canada Manulife Full time
Job Title: Global Agency Operations Manager

Manulife is seeking a highly organized and detail-oriented Global Agency Operations Manager to join our team. As a key member of our Global Brand team, you will be responsible for managing the day-to-day operations of our agency relationships, ensuring seamless communication and collaboration between teams.

Key Responsibilities:
  • Develop and implement agency operations plans, including relationship health, ways of working optimizations, and financial deliverables.
  • Lead annual creative agency planning for corporate teams, oversee retainer utilization and hours management, and deliver agency spend reporting.
  • Manage relationships and contracts between the team and our nine current vendors.
  • Support the development of annual budgets, business continuity and disaster recovery plans.
Requirements:
  • Prior experience working in an operations role, preferably within a creative agency environment.
  • Outstanding project management and organizational skills.
  • Comfortable working in a fast-paced environment, balancing various priorities concurrently.
  • Marketing or brand experience is an asset but not required.
What We Offer:
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Manulife is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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