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Customer Service Director

1 month ago

Abbotsford, British Columbia, Canada Tajpur Investments Ltd. Full time
Job Description

Tajpur Investments Ltd. is seeking a highly skilled Customer Service Director to lead our customer-facing team. The ideal candidate will have a strong background in customer service, with experience in managing staff and implementing customer-centric strategies.

Key Responsibilities
  • Evaluate daily operations to ensure seamless customer experience
  • Plan and organize daily operations to meet customer demands
  • Manage staff and assign duties to ensure effective customer service
  • Study market research and trends to determine consumer demand and competitor activity
  • Determine merchandise and services to be sold to meet customer needs
  • Implement price and credits policies to ensure customer satisfaction
  • Locate, select, and procure merchandise for resale to meet customer demands
  • Develop and implement marketing strategies to attract and retain customers
  • Plan budgets and monitor revenues and expenses to ensure customer-centric operations
  • Determine staffing requirements to meet customer service needs
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages
  • Recruit, hire, and supervise staff and/or volunteers to ensure effective customer service
Requirements
  • 5-10 years of experience in customer service management
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Attention to detail and ability to multitask
  • Flexibility and adaptability in a dynamic customer service environment
Work Environment

Tajpur Investments Ltd. offers a dynamic and fast-paced work environment with opportunities for growth and development. We are committed to providing a safe and inclusive workplace for all employees.