Performance Development Manager
4 weeks ago
As a key member of the Air Canada team, the Manager, Performance Development will play a vital role in fostering a culture of continuous learning and growth within our Contact Centers. This position is responsible for defining the strategy for a Contact Centre performance development plan and leading the creation and implementation of coaching programs to enhance skills, knowledge, and abilities across all levels of the Contact Centers.
Key Responsibilities
- Develop a coaching strategy and program to meet evolving business needs and industry standards.
- Lead Contact Center projects aimed at enhancing overall agent and site performance and customer satisfaction.
- Coach and develop a team of LOU17's in their role as coaches across various sites.
- Define coaching competencies, establish performance standards, and provide ongoing support and feedback to ensure high-quality coaching experience.
- Develop one-on-one coaching sessions and group coaching sessions for the CSM's to use to address and support specific development needs and knowledge gaps.
- Bachelor's degree in business administration or the equivalent is an asset.
- A minimum of 5 years experience in the airline industry and a minimum of 2-years of customer service management experience.
- Proven leadership/management skills and definitive problem-solving and decision-making skills.
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
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Manager, Performance
6 months ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Manager, Performance & Development provides leadership in the development and implementation of all...
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Performance Development Manager
4 weeks ago
Dorval, Quebec, Canada Randstad Full timePerformance Development ManagerAt Randstad, we're committed to helping our clients achieve their goals through innovative talent solutions. As a Performance Development Manager, you'll play a key role in fostering a culture of continuous learning and growth within our Contact Centres.Key Responsibilities:Define the strategy for Contact Centre performance...
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Performance Development Manager
4 weeks ago
Dorval, Canada Air Canada Full timeAbout the Role As a key member of Air Canada's team, you will play a vital role in fostering a culture of continuous learning and growth within our Contact Centers. The Manager, Performance Development is responsible for defining the strategy for a Contact Centre performance development plan and leading the creation and implementation of coaching programs to...
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Performance Development Manager
4 weeks ago
Dorval, Quebec, Canada Air Canada Full timeAir Canada seeks a seasoned leader to fill the role of Performance Development Manager. As part of this esteemed organization, you will be responsible for fostering a culture of continuous learning and growth within our Contact Centers. You will define the strategy for a Contact Centre performance development plan and lead the creation and implementation of...
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Manager Performance Development
4 weeks ago
Dorval, Canada Air Canada Full timeDescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Manager, Performance Development is responsible for fostering a culture of continuous learning and growth...
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Manager Performance Development
4 weeks ago
Dorval, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Performance Development is responsible for fostering a culture of continuous learning and growth...
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Manager Performance Development
3 weeks ago
Dorval, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Performance Development is responsible for fostering a culture of continuous learning and growth...
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Cargo Performance Manager
5 months ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Manager, Cargo Ground Handling Performance, the Cargo Performance Manager is...
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Manager, Process
4 weeks ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Manager, Process and Performance will be responsible to manage the process improvement initiative...
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Manager, Process
3 weeks ago
Dorval, Canada Air Canada Full timeDescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Manager, Process and Performance will be responsible to manage the process improvement initiative pipeline...
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Manager, Process
3 weeks ago
Dorval, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Process and Performance will be responsible to manage the process improvement initiative pipeline...
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Manager, Process
3 weeks ago
Dorval, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Process and Performance will be responsible to manage the process improvement initiative...
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Manager, Process
4 weeks ago
Dorval, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Process and Performance will be responsible to manage the process improvement initiative...
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Manager, Process
3 weeks ago
Dorval, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Process and Performance will be responsible to manage the process improvement initiative...
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Manager Performance Development
4 weeks ago
montréal (dorval), Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Performance Development is responsible for fostering a culture of continuous learning and growth...
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Manager Performance Development
4 weeks ago
montréal (dorval), Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Performance Development is responsible for fostering a culture of continuous learning and growth...
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Manager Performance Development
4 weeks ago
montréal (dorval), Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Performance Development is responsible for fostering a culture of continuous learning and growth...
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Leader, Supplier Performance
5 months ago
Dorval, Canada Bombardier Full time**Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...
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Leader, Supplier Performance
2 months ago
Dorval, Canada Bombardier Full time**Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...
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Manager, Attendance Performance and Labour Guidance
5 months ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Responsibilities**: **Contact Centre Control Centre**: - Develop effective strategies for all...
