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Customer Service Representative, Aftermarket Parts Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative, Aftermarket Parts. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded.
Key Responsibilities- Account Management: Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
- Invoice Resolution: Accurately process and resolve customer invoices, ensuring seamless transactions.
- Targets and KPIs: Meet and exceed performance targets, delivering high-quality service and customer satisfaction.
- Brand Ambassadorship: Represent Bombardier's brand with excellence, showcasing our values and commitment to customer satisfaction.
- Education: A college degree in business administration, hospitality, or a relevant technical field.
- Experience: 2-4 years of customer service experience, with a strong background in call center operations.
- Tech Proficiency: Strong computer skills and familiarity with current technology, including SAP, Zendesk, and Salesforce.
- Language Skills: Excellent command of the English language, with functional French required.
- Adaptability: Thrive in a dynamic and changing environment.
- Customer Focus: Deliver exceptional customer experiences consistently.
- Team Player: Collaborate effectively with cross-functional teams.
- Aerospace Insight: After-sales customer service experience in the aerospace industry is an asset.
Bombardier is a world-leading manufacturer of innovative and sophisticated aircraft for the global market. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals, driving innovation and excellence in the aerospace industry.
