Customer Service Representative, Aftermarket Parts Specialist

4 weeks ago


Dorval, Quebec, Canada Bombarbier Full time

Bombardier is seeking a highly skilled Customer Service Representative to join our team in the Aftermarket Parts department. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through timely and efficient resolution of customer inquiries and issues.



Key Responsibilities:


  • Field customer calls, emails, and chats, providing accurate and timely responses to customer inquiries
  • Process customer orders and resolve any issues related to order fulfillment
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded


Requirements:


  • 2-4 years of customer service experience, preferably in a call center environment
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office and other software applications
  • Fluency in English and French (written and spoken)


Bombardier is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



About Bombardier:

Bombardier is a leading manufacturer of commercial and business aircraft, as well as a provider of aerospace services. Our company is committed to delivering exceptional customer experiences and building long-term relationships with our customers.



What We Offer:


  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


Join our team and be part of a company that is shaping the future of aerospace.



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