Campervan Service Representative

2 weeks ago


Vancouver, British Columbia, Canada Indie campers Full time
About Indie Campers

We are a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a diverse range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

The Role

We are seeking a travel enthusiast with excellent guest service skills to join our team as a Campervan Service Representative in Delta - Vancouver. You will be the face of our company, reporting directly to the Branch's Operations Manager, with the goal of ensuring an exceptional level of customer service, maintaining our fleet of campervans in top condition, and resolving any issues that may arise.

Key Responsibilities
  • Handle incoming reservations, welcome guests, and manage check-ins and check-outs;
  • Prepare and clean our campervans to ensure they meet our high standards;
  • Maintain our campervans in pristine condition, monitoring maintenance and repair needs;
  • Register guests, monitor stock levels, and process payments efficiently;
  • Respond to customer complaints and troubleshoot emergencies promptly.
Requirements
  • You possess excellent communication skills and the ability to interact effectively with customers;
  • You have relevant experience in Tourism, Hospitality, Retail, or Rent-a-car (desired);
  • You hold a valid driver's license and feel confident driving a campervan (mandatory);
  • You are available to work weekends and public holidays;
  • You are a responsible individual who takes pride in their work and can be relied upon;
  • You are well-organized and possess problem-solving skills.
What We Offer
  • A competitive salary of $60,000 per year, plus Performance and Referral Bonuses;
  • Career development opportunities in Field Operations or transitioning to an HQ role;
  • Continuous training and coaching to enhance your skills;
  • A comprehensive compensation package, including benefits and perks;
  • Free Road Trips, allowing you to experience Indie firsthand and explore North America, Europe, and Oceania.


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