Quality Assurance Specialist
4 weeks ago
The Quality Assurance Specialist plays a critical role in ensuring that our operations meet the highest standards of quality and compliance. This individual will be responsible for overseeing the implementation of Standard Operating Procedures (SOPs) and ensuring that all teams are meeting client expectations.
Key Responsibilities:
- Conduct regular audits and provide feedback to teams on areas for improvement
- Develop and implement corrective action plans to address compliance issues
- Collaborate with the frontline and administrative teams to ensure seamless execution of SOPs
- Provide coaching and training to teams on quality and compliance best practices
- Identify opportunities for process improvements and implement changes as needed
Requirements:
- Minimum of 3-5 years of experience in quality assurance or a related field
- Post-secondary diploma or degree in a related field (e.g. business, quality assurance)
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
Competencies:
- Informing: Provides timely and accurate information to stakeholders
- Managerial Courage: Takes a proactive approach to addressing quality and compliance issues
- Composure: Remains calm and composed under pressure
- Conflict Management: Resolves conflicts in a fair and timely manner
- Fairness: Ensures that all decisions are fair and unbiased
Working Conditions:
- Travel may be required on occasion
- Ability to work in a fast-paced environment with multiple priorities
- Physical requirements include standing, lifting, and sitting for prolonged periods
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