Relationship Management Associate

4 weeks ago

Ottawa, Ontario, Canada Canadian Blood Services Full time
About the Role

Canadian Blood Services is seeking a skilled Relationship Management Associate to join our dynamic Medical Affairs and Innovation team.

The Medical Affairs and Innovation team is responsible for supporting Canadian Blood Services by providing oversight for the Centre for Innovation, organ and stem cell donation and transplantation, utilization, donor and clinical services, medical microbiology, and epidemiology.

The Relationship Management Associate will be the first point of contact for building, managing, and supporting the evolution of relationships with internal stakeholders and external stakeholder groups such as partners, hospital representatives, stem cell registries, transplant & collection centers.

Key Responsibilities
  • Leverage excellent relationship-building skills to identify opportunities to build and maintain relationships that address the diverse needs of all stakeholders.
  • Collaborate with Stem Cell Community Development Managers to act as an advocate for Stem Cell patients and their families, identifying opportunities to build relationships to address their diverse needs.
  • Develop compelling solutions to customer issues and tap into the resources and skills within Canadian Blood Services to develop customer-focused solutions.
  • Utilize superior interpersonal and communication skills to develop, implement, and evaluate effective communication strategies and resource materials to enhance public and stakeholder awareness in support of patient needs.
  • Provide monthly reporting on key activities, perform environmental scans on demand for Stem Cell and Cord Blood products and services, and ensure information shared with stakeholders is current, accurate and reflective of the partnership.
Requirements
  • Post-secondary level education from a recognized academic institution, preferably a university degree in Health Sciences, Life Sciences, or Behavioural Sciences.
  • Minimum 5 years' experience navigating stakeholder relationships in a healthcare environment.
  • Experience in stakeholder engagement, community development and counselling is required.
  • Experience in customer service and account management is an asset.
  • Experience working in a regulated, GMP environment is an asset.
  • Experience working in a role that is sensitive to the needs of the diverse community is an asset.
  • Experience and knowledge of adult learning principles is an asset.
  • Knowledge of SCNSS (National Stem Cell System Solution) is preferred.
What We Offer
  • 4 weeks' vacation.
  • Annual performance award up to 6%.
  • Comprehensive group health, dental and vision benefits for you and your family.
  • Defined benefit pension plan.
  • Employee discounts, wellness program, professional resources.
Work Environment
  • This role will work Monday to Friday, 37.5 hours per week/7.5 hours per day.
  • This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location at least 40% of the time.
  • Travel requirements – Travel may be required for annual conferences, meetings and partnership building opportunities.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

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