Relationship Building Associate

2 months ago


Ottawa, Ontario, Canada Scotiabank Full time

Are you a customer-centric professional looking to make a meaningful impact in a dynamic team? We're seeking a skilled Customer Experience Associate to join our Scotiabank team.

Key Responsibilities:

  • Build and maintain strong relationships with customers, delivering exceptional service and support.
  • Identify and address customer needs, providing tailored solutions to meet their expectations.
  • Communicate complex concepts in a clear and concise manner, ensuring customers feel informed and empowered.
  • Contribute to a target-based performance environment, driving success and growth through collaboration and teamwork.
  • Embody a growth mindset, embracing opportunities for learning and development to enhance skills and expertise.

Requirements:

  • Proven customer service skills, demonstrated through work or community involvement.
  • Ability to work in a professional, friendly, and efficient manner, providing exceptional support to customers.
  • Flexibility to work a varied schedule, adapting to changing business needs.
  • Comfort with sales situations, promoting digital and self-service banking options to customers.
  • Strong technical skills, with a passion for promoting innovative banking solutions.

What We Offer:

  • A rewarding career path with diverse opportunities for professional growth and development.
  • Internal training and development programs to enhance skills and expertise.
  • A collaborative team environment, fostering innovation and creativity.
  • A competitive compensation and benefits package, recognizing and rewarding high-performance.
  • Meaningful development conversations, driving career advancement and growth.


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