Customer Service Coordinator Specialist

17 hours ago


Edmonton, Alberta, Canada Mondi Full time

Mondi, a global leader in packaging and paper, is seeking a skilled Customer Service Coordinator to join its team in Edmonton, Canada. With approximately 22,000 employees across 100 production sites in 30 countries, Mondi offers a dynamic and international work environment.

Key Responsibilities:
  • Coordinate customer service activities related to the sales of Unbleached Kraft Pulp produced at the Mondi Hinton mill.
  • Provide premium customer service to clients.
  • Act as a key interface between Mondi and a defined group of customers.

Your Profile:

  • Excellent verbal and written communication skills in English.
  • Flexibility, problem-solving, and accurate attitude.
  • Knowledge of international trade principles and procedures, including Letter of Credit handling and overseas shipment/sales.
  • Good knowledge of Microsoft Office, especially Excel, with SAP knowledge being an advantage.
  • Relevant experience from a similar position.
  • Other essential qualities include communicative teamwork, working with deadlines, attention to detail, self-management, and remaining calm under pressure.

Our Offer:

  • Competitive salary with benefits package.
  • Permanent contract.
  • Full-time position.
  • Immediate start possible or within two weeks of offer.
  • Newly established sales office in Edmonton.

The estimated annual salary for this role is $60,000 - $80,000, depending on experience. This figure is based on industry standards and comparable positions in the region.

Why Join Mondi?
  • Be part of a strong Sales/Supply Chain Community.
  • Contribute to building future prosperity for the Hinton mill and Mondi Group in North America.
  • Enjoy a dynamic and friendly work environment.


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