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Plasma Operations Specialist

2 months ago


Thunder Bay, Ontario, Canada Canadian Blood Services Full time

About the Role

Canadian Blood Services is seeking a highly skilled and experienced professional to join our dynamic Plasma Operations team as a Plasma Operations Specialist/Phlebotomy Process Lead. This role is responsible for supporting the collection of plasma in a safe and efficient manner to enable the production of life-saving products.

Key Responsibilities

  • Perform assigned duties associated with the plasma donation and production process, adhering to standard operating procedures and regulatory requirements.
  • Facilitate, coordinate, and support team members to maximize operational effectiveness and donor experience.
  • Coordinate and deliver training programs, maintain training records, and mentor staff in best practices for safe, efficient, and effective customer service and operations.
  • Assist the Plasma Centre Manager with activities to ensure smooth operations, as needed.

Requirements

  • Post-secondary level education in a relevant discipline, preferably in science or health-related field of study.
  • A minimum of three years of progressive experience working with the public, particularly in a high customer-focused environment.
  • Completion of a formal training program in phlebotomy.
  • Deep understanding of plasma operations processes, policies, procedural requirements, and equipment.
  • Experience with current Good Manufacturing and Good Documentation Practices.
  • Knowledge of continuous improvement processes and practices.
  • Excellent communication and interpersonal skills, with the ability to build and foster positive relationships with peers, manager, and other team members.
  • Ability to work under pressure, manage multiple priorities, and multitask.
  • Strong judgment, tact, diplomacy, and confidentiality skills.

What We Offer

  • Comprehensive group health, dental, and vision benefits for you and your family.
  • Defined benefit pension plan.
  • Employee discounts, wellness program, and professional resources.

Physical Requirements

  • Ability to lift weight up to 10 kg (22 lbs.).

Diversity and Inclusion

Canadian Blood Services is committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.