Senior Product Manager Tech, Workforce Optimization Technology

1 month ago


Toronto, Ontario, Canada Amazon Full time
About the Role

The Workforce Optimization (WO) team within Amazon's Fulfillment Technology and Robotics (FTR) division is responsible for deploying, performing, and retaining Amazon's Associate labor pool to manage the largest variable cost for fulfillment execution. Our products and services are used in varying degrees in over 2,000 sites and support dozens of site types within the First, Middle, and Last Mile to impact ~1M Associates worldwide.

The vision of WO is to develop an efficient labor pool by producing cost-optimized planning, accurate and flexible schedules, and creating a holistic learning and supportive experience for Associates while protecting their safety and data. Our strategy to achieve this vision includes simplifying decision-making for operators by bridging expected and actual outputs of our execution systems to eliminate the need for homegrown tools.

Key Responsibilities
  • Work effectively with customers, stakeholders, and engineering teams to deliver large or significant features successfully.
  • Own defining the strategic vision for major features or a product, establishing a roadmap, and have a track record of successfully driving engineering teams to deliver on that vision.
  • Understand the architecture of the systems and technologies behind your product.
  • Influence technical priorities and business strategy through data-driven contributions.
  • Communicate ideas effectively, both verbally and in writing, to all types of audiences.
About the Team

Amazon Fulfillment Technologies (AFT) powers Amazon's global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

Workforce Optimization is a key area of focus for AFT, delivering innovative platforms and products to automate labor management and staffing decisions across processes and functions at Amazon's global fulfillment network locations.



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