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Quality Integration Manager

2 months ago

Ottawa, Ontario, Canada NAV CANADA Full time
Job Title: Quality Integration Manager

NAV CANADA is seeking a highly skilled Quality Integration Manager to join our team. As a key member of our Technology organization, you will be responsible for overseeing the migration of the Technology Business Management System (T-BMS) process from Safety and Quality to Technology Quality and its advancement.

Key Responsibilities:
  • Plan, organize, maintain, and direct an effective quality management system.
  • Initiate and implement quality improvement activities and changes to raise the performance of the department services, products, and staff.
  • Provide recommendations on strategic direction for quality systems implementation for the department.
  • Manage an effective compliance and controls program through the Compliance and Production Control team in collaboration with internal and external stakeholders.
  • Ensure that the departmental quality management system is aligned with the requirements of the regulator, Transport Canada, and relevant national and international standards and legislation.
  • Monitor trends and analyze risks related to quality processes within the department.
  • Support internal and third-party audits of the department and participate in corrective/preventive actions for the department.
  • Monitor and measure implementation of strategic and tactical plans and enables strategic and evidence-based decision-making within the business.
  • Manage the development of the appropriate governance functions and tools for change and risk management.
  • Research and develop Policies, Procedures, and Standards to ensure corporate consistency/alignment in Technology.
  • Identify relevant quality and process-related training needs for the department and collaborate on the development and delivery of training.
  • Work collaboratively with stakeholders in driving alignment and manages as well as tracks the realization of the benefits.
  • Responsible for operating budget of the team.
  • Ensure the capacity of the team meets the capacity requirements, identifies issues and risks, and makes recommendations for resolution, mitigation, and improvement.
  • Manage the day-to-day activities of direct team by establishing the team's strategies, goals, performance indicators, objectives, priorities, work plans, milestone deliverables, financial and resource plans.
  • Create a positive and effective team culture through coaching, mentorship, positive leadership, and by conducting regular performance assessments of direct staff and establishing training strategies to target developmental needs.
Requirements:
  • Degree in Computer Science, Systems/Software Engineering, Information Technology, or other related Technology field or equivalent combination of experience, training, and education.
  • Minimum of 8+ years of technology experience.
  • Minimum of 3+ years of management experience.
  • Significant experience working in or closely with business and/or operational functions.
  • Experience in managing policies, standards, and procedures documentation is an asset.
  • Experience working with governance frameworks.
  • Experience in managing process automation.
  • Experience in establishing and maintaining ISO standards (ISO 9001, etc.).
  • Experience in project management.
  • Knowledge of quality management systems and standards.
  • In-depth knowledge of technology processes, policies, and procedures.
  • Knowledge of SharePoint Online, PowerBI reporting, and other business tools.
  • Knowledge of change management, strategic planning, project management, budgeting, and compliance management principles and practices.
  • In-depth Knowledge of business process improvement and modelling tools and practices.
What We Offer:
  • Challenging, team-oriented work environment.
  • Competitive compensation and flexible benefits.
  • Defined benefit pension plan.
  • Opportunities for growth and development.
  • Flexible work arrangements.
  • Diverse and inclusive workforce.
How to Apply:

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.