In-Room Dining Operations Manager

2 weeks ago

Vancouver, British Columbia, Canada Accor Full time

Job Summary:

The In-Room Dining Manager is responsible for overseeing the operations of both In-Room Dining services and the Pool Cabana areas, ensuring the highest level of service and guest satisfaction. This role includes managing staff, coordinating with other hotel departments, maintaining high standards of service and safety, and ensuring that all operations are in accordance with hotel policies and Forbes 5-Star Standards.

Key Responsibilities:

  • Provide warm, sincere, and engaging service to guests.
  • Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on-the-floor communication, training, and coaching.
  • Oversee the daily operations of the In-Room Dining service and the Pool and Cabana areas.
  • Ensure exceptional service and guest satisfaction in both areas, addressing any issues or complaints promptly and effectively.
  • Monitor guest feedback and implement improvements to enhance both the In-Room Dining and Pool/Cabana experiences.
  • Balance operational, administrative, and colleague needs while maintaining floor presence.
  • Conduct performance evaluations and provide ongoing training and development opportunities.
  • Uphold the highest standard of internal and external customer service at all times.
  • Monitor and control costs and expenses related to both In-Room Dining and Pool/Cabana operations.
  • Ensure the outlets are operating within the standards of a Forbes 5-Star venue.
  • Create and implement a preventative cleaning and maintenance program.
  • Work closely with other departments, such as Housekeeping, Kitchen, Food and Beverage, and Front Desk, to coordinate services and enhance the guest experience.
  • Participate in hotel meetings and contribute to overall property goals and initiatives.
  • Participate in service as necessary in accordance with outlet needs.
  • Control stocks for daily use in the restaurant to ensure service requirements are met.
  • Attend and participate in the daily Food and Beverage meetings and conduct daily shift briefings.
  • Maintain high staff morale and team spirit within the department.
  • To be Health & Safety conscious and actively involved in maintaining a safe work environment.
  • Develop training programs for In-Room Dining and Cabana to ensure the continuous growth.
  • Participate in the recruitment, training, and coaching of new and existing team members within In-Room Dining and Cabana.
  • Attend pre-convention & departmental meetings as required for In-Room Dining Operations.
  • Adhere to the budgetary guidelines established for In-Room Dining and Cabana (labor, productivity, revenue, and expenses).
  • Participate in the budgeting and forecasting process for In-Room Dining and Cabana.
  • Work in conjunction with the Chef and Food & Beverage Director on promotions, menus, and special events.
  • Create and innovate new ideas and promotions to generate revenue for In-Room Dining and Cabana.
  • Perform any and all other tasks as assigned by management.

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