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IT Support Specialist
2 months ago
About Kinectrics
Kinectrics is a leading company in the energy and utility industry, recognized for its commitment to innovation, growth, and employee development. We take pride in being a diverse and supportive workplace, where purpose and people are valued equally.
The Opportunity
We are seeking a highly skilled IT Support Specialist to join our Information Technology team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our computer systems and networks.
Key Responsibilities
- Provide day-to-day technical support to employees, both on-site and remotely
- Perform routine IT support and administrative duties, including hardware and software installation, testing, troubleshooting, and maintenance
- Respond to customer inquiries, maintain good customer relations, and solve problems
- Ensure customer satisfaction by following good quality and safety practices in all aspects of the work performed
- Evaluate end-user needs and recommend appropriate equipment and software configurations
- Maintain, manage, troubleshoot, and upgrade computer systems for performance and related security issues
- Analyze the efficiency of helpdesk operations and advise on technical improvements
- Lead discovery workshops to determine support issues, collect business requirements, and challenges to align helpdesk technical solutions with business needs
- Apply innovative technical solutions to eliminate manual processes and simplify workflows
- Perform all duties in a safe manner in compliance with Kinectrics policies and procedures
Requirements
- Completion of High School plus additional specialized courses related to Computer Science and/or Computer Technology at the community college level
- 1-3 years related experience or equivalent advanced education in related areas
- Previous experience in installing, testing, troubleshooting, and maintaining software products such as Microsoft operating systems, Microsoft Office Suites, SAP, etc. and hardware products such as desktops, laptops, printers, and peripherals, etc.
- Previous experience as helpdesk support specialist and practical knowledge of helpdesk operations
- Demonstrated trouble-shooting skills
- Understanding of programming and scripting concepts
- Ability to organize and prioritize tasks and projects
- Knowledge of Office 365 products and administration
- Good written (technical and non-technical) and verbal communication skills
- Ability to work independently on a day-to-day basis
- Ability to exercise discretion and judgment in resolving problems
- Working proficiency with Microsoft Windows 10 and similar operating systems
- Excellent analytical skills
- Attention to detail and commitment to quality
What We Offer
- A competitive total compensation package
- A dynamic and entrepreneurial work culture
- Opportunities for professional growth and development
- A diverse and supportive workplace
Kinectrics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
