Bilingual Claims Resolution Specialist

6 days ago


Bowmanville, Ontario, Canada Phoenix AMD International Inc. Full time

Excel in a dynamic work environment with Phoenix AMD International Inc., a leader in home furnishings protection and service. As a Bilingual Claims Resolution Specialist, you will play a vital role in delivering exceptional customer service and support to our clients.

About the Role

This full-time position is perfect for individuals who are fluent in both English and French and possess excellent communication skills. You will be responsible for resolving customer claims efficiently and effectively, working closely with retailers and consumers to build trust and resolve issues in a timely manner.

Key Responsibilities
  • Communicate with customers to understand their concerns and provide solutions
  • Address and close open claims promptly and accurately
  • Record data in our claims database with attention to detail
Requirements

To succeed in this role, you will need:

  • Bilingual proficiency in English and French
  • Excellent communication and problem-solving skills
  • Experience in a call center or customer service environment (preferred)
Benefits

We offer a comprehensive benefits package, including:

  • Paid time off and vacation days
  • Dental care and extended health care
  • Life insurance and vision care
  • Store discount and profit-sharing opportunities
Compensation

Our salary range for this position is $40,000-$42,000 per year, based on experience and qualifications. We also offer flexible work arrangements, allowing you to work from home and maintain a healthy work-life balance.

About Us

At Phoenix AMD International Inc., we pride ourselves on delivering exceptional customer service and support to our clients. Our company has been providing high-quality home furnishings warranty programs since 1991, and we continue to innovate and lead the industry in lifestyle protection programs and services.



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