Cashier - Gaming and Coin Operations
1 month ago
Job Summary:
We are seeking a highly skilled and detail-oriented Cashier to join our team at Elements Casino Grand River. As a Cashier, you will be responsible for managing the care, control, transfer, and balancing of financial assets at the gaming site. You will provide exceptional guest service while accurately handling cash, chips, voucher transactions, and processing jackpot payments.
Key Responsibilities:
- Provide friendly, courteous, and efficient service to guests by handling financial transactions with the utmost skill and integrity.
- Accurately process guest transactions for cash, chips, or vouchers.
- Comply with all AGCO, FINTRAC, and Anti Money Laundering policies as well as GCGC Service Operating Procedures.
- Identify and detect any counterfeit bills and/or gaming vouchers.
- Redeem foreign currencies for CAD funds or gaming vouchers/chips using accurate exchange rates.
- Fulfill and balance Customer Ticket Redemption units.
- Reconcile and fill departmental transfers, cash floats, and prepare bank deposits.
- Accurately perform counting procedures to ensure your shift has balanced.
- Effectively resolve all guest complaints and comments regarding transactions or concerns and work collaboratively with the Cage & Coin Manager and Supervisors to ensure a smooth and efficient guest experience.
Requirements:
- Completion of a secondary school diploma.
- 1+ years of experience in customer service and handling cash (preferably large volumes).
- Strong knowledge of cash, foreign currency, and other settlement types.
- Working knowledge of computer software and ability to learn new software and systems.
- Strong mathematical aptitude, ability to work within a confined space, and have good hand-eye coordination.
- Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, shift work environment.
- Excellent communication, multi-tasking, organizational, teamwork, and analytical skills.
- The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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