Business Systems Analyst
4 weeks ago
We are seeking a highly skilled Business Systems Analyst to join our team at Randstad Canada. In this role, you will be responsible for assisting with the implementation of ServiceNow, a leading business process management platform.
Key Responsibilities
- Assist with the identification and documentation of business requirements for ServiceNow implementations, enhancements, and integrations
- Analyze and document current business processes, creating process maps to visualize workflows and identify areas for improvement
- Work with technical teams to design solutions that align with business requirements, ensuring that the design is feasible and meets user needs
- Participate in testing phases, including creating test cases, executing tests in UAT, and validating that solutions meet requirements before deployment
- Develop training materials and user documentation to support end-users in understanding and effectively using the ServiceNow platform
- Act as a liaison between business units and technical teams, ensuring clear and consistent communication throughout the project lifecycle
Requirements
- 3+ years of experience in a ServiceNow Business Analyst role
- Experience writing process maps
- Excellent interpersonal, technical writing, and communication skills
- Developer background is an asset, as is CBAP certification
Randstad Canada is committed to fostering a diverse and inclusive workplace. We are an equal opportunities employer and welcome applications from all qualified candidates.
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