Commercial Technology Manager

1 week ago


Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons Hotels and Resorts is a global leader in luxury hospitality, with a commitment to delivering exceptional guest experiences. Our company culture is built on a foundation of teamwork, innovation, and a passion for excellence.

About the Role

We are seeking a highly skilled Commercial Technology Manager to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our commercial technology stack, including our corporate websites and digital platforms.

Key Responsibilities
  • Manage and support the technology portfolio to ensure secure, reliable, and future-proof capabilities that align to company business and technology Key Performance Indicators (KPIs)
  • Identify operational risks and implement strategic solutions to maximize uptime and strive to exceed KPIs
  • Continually evaluate the technology portfolio against business strategy and capabilities of similar products on the market to identify potential future solutions
  • Assist with the development of L1, L2 support models using onshore/offshore resources
  • Lead regular reviews of internal processes and activities to identify and implement opportunities for improvement and efficiencies
Requirements
  • 5 to 7 years of related IT Support & Operations, IT Management and IT Infrastructure experience in an eCommerce environment (preferably in a hospitality/service environment setting)
  • 2+ years of CI/CD experience with demonstrable delivery capabilities
  • College diploma or university degree in computer science, IT or business administration
  • Highly desirable: Information Technology Infrastructure Library (ITIL) Certification, Certified Secure Software Lifecycle Professional (CSSLP), AWS Certifications
What We Offer

Four Seasons is committed to providing a dynamic and supportive work environment that fosters growth and development. As a member of our team, you will have the opportunity to work with a talented group of professionals, develop your skills and expertise, and contribute to the success of our company.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario. We are an equal opportunities employer and welcome applications from diverse candidates.



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