Commercial Technology Manager
20 hours ago
Four Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to excellence in every aspect of its operations. We are a collective of individuals who strive to deliver exceptional guest experiences through a world-class employee experience and company culture.
About the RoleWe are seeking a highly skilled Commercial Technology Manager to join our team in Toronto. The successful candidate will be responsible for ensuring the Commercial Technology stack operates at peak efficiency and uptime to support the priorities and strategies of our stakeholders in the Commercial and other supported lines of business.
Key Responsibilities- Manage and support the technology portfolio to ensure secure, reliable, and future-proof capabilities that align to company business and technology Key Performance Indicators (KPIs)
- Identify operational risks and implement strategic solutions to maximize uptime and strive to exceed KPIs
- Continually evaluate the technology portfolio against business strategy and capabilities of similar products on the market to identify potential future solutions
- Assist with the development of L1, L2 support models using onshore/offshore resources
- Lead regular reviews of internal processes and activities to identify and implement opportunities for improvement and efficiencies
- 5 to 7 years of related IT Support & Operations, IT Management and IT Infrastructure experience in an eCommerce environment (preferably in a hospitality/service environment setting)
- 2+ years of CI/CD experience with demonstrable delivery capabilities
- College diploma or university degree in computer science, IT or business administration
- Highly desirable: Information Technology Infrastructure Library (ITIL) Certification, Certified Secure Software Lifecycle Professional (CSSLP), AWS Certifications
Four Seasons is committed to providing a dynamic and supportive work environment that fosters growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and advancement.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.
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