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Operations Manager

1 week ago

Waterloo, Ontario, Canada ABM Full time
Job Description

This role is responsible for ensuring the highest standards of cleanliness, hygiene, and waste management throughout the Shopping Centre internally and externally.

You will be required to deliver exceptional customer service, maintain a safe and secure environment, and provide a high-quality experience for visitors and staff.

  • Main Responsibilities:
  • Undertake all duties or associated tasks as detailed by the client and General Manager.
  • Ensure that all patrols and duties are carried out as and when required, and that they are consistent with the individual's ability.
  • Carry out daily, weekly, and monthly inspections and audits in accordance with management instruction.
  • Ensure that daily, weekly, and monthly staff briefings are carried out and recorded.
  • Carry out 12-monthly appraisals of all staff.
  • Be proficient in the use of all communications equipment and have excellent communication and customer care skills.
  • Ensure that the controllers are controlling access to the control room is strictly adhered to in accordance with the DPA.
  • Complete CCTV and DSA Audits as required.
  • Ensure all staff on duty are correctly equipped for the task, in accordance with the assignment instructions.
  • Carry out the specific site training of all staff and ensure that they are adequately trained for the task.
  • Ensure that all daily paperwork is being used and filled out correctly.
  • Responsible for ensuring that Assignment Instructions are regularly reviewed, amended, and updated as necessary and are fully adhered to at all times.
  • Ensure that all staff have read, understood, and signed the Assignment Instructions.
  • Ensure all H&S policies are adhered to.
  • Complete and issue rosters well in advance to all staff.
  • Ensure accurate completion of staff payroll.
  • Ensure all monthly reports are completed within the given time frame, including SIA Register checks, Training Matrix, and Holiday & Sickness Registers.
  • Ensure high standards of Housekeeping are achieved at all times, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered.
  • Manage all finances/budgets with support of General Manager.
  • Deal with all on-site HR issues and seek advice from HR or General Manager if not sure.
  • In addition to the above functions, you will be required to undertake such other duties as may be reasonably required by the Client.