Business Operations Associate

2 days ago


Sherbrooke, Quebec, Canada Global Excel Management Inc Full time

Global Excel Management Inc is seeking a highly skilled Client Care Specialist to join their team.

This role offers a competitive compensation package that includes a base salary of approximately $65,000 per year, performance bonus and an extensive benefits package.

As a Client Care Specialist, you will be responsible for ensuring that corporate client requests are addressed in a timely manner in accordance with client expectations. This involves acting as a liaison between the client and operational teams or coordinating various services necessary to meet client needs. Responsibilities include working closely with Account Managers, other departments, as well as providers, to gather and provide information to address client requests.

Your typical day will involve ensuring client requests are handled effectively and efficiently, developing strong working relationships with operational teams and Account Management while sharing feedback, knowledge or opportunities when applicable. You will also oversee claims activities and resolution while providing expected level of Customer Experience, provide relevant and timely updates both internally and externally, and provide quality of service as related to role specific activities.

To be successful in this role, you will need a post-secondary education or equivalent, minimum of two years of work experience in customer service, excellent verbal and written communication skills in English required, additional verbal and written communication in French, Spanish or German would be considered an asset, knowledge of healthcare services and medical billing practices, comfort with Microsoft suite of products and adaptable to different tools and technologies, principles and application of excellent customer experience skills, ability to work independently, organize, prioritize and multi-task, resourcefulness and critical decision-making skills, and excellent interpersonal skills and professional written and spoken communication.

The company offers a range of benefits including RRSP Match program, financial assistance to employees who wish to continue their education, work/life balance, health and wellness initiatives including an excellent Employee Assistance Program (EAP), and employee engagement programs that focus on fitness, food and fun.



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