On Site Support Manager

4 weeks ago

Cowansville, Quebec, Canada Safran Landing Systems Full time

Job Title: On Site Support Manager

Job Summary:

We are seeking an experienced On Site Support Manager to join our team at Safran Landing Systems. As a key member of our operations team, you will be responsible for managing overall field service operations at assigned airframer facilities to ensure employee safety, product quality, customer requirements, manpower allocation, materials/cost, and operational budget are met.

Main Responsibilities:

  • Assure all delivered Safran Seats flow through the airframer system to meet airframer aircraft delivery schedules.
  • Ensure compliance with FAA regulations and quality standards at the airframer facility.
  • Responsible for the FOD program at the airframer for the On Site Support team, including monitoring and control of technicians' controlled tools.
  • Manage the replacement order process for defective or airframer damaged components.
  • Maintain visibility of all Safran Seats delivered products to ensure product quality, customer requirements, and cost.
  • Develop and monitor quality programs to minimize repetitive mistakes and rework.
  • Maximize manpower, equipment, and facility utilization.
  • Review overhead costs, product quality, and inventory to ensure the customer service center operates within established budgets.
  • Manage up to 20 employees at the airframer, including additional support requests from 3rd party subcontractors.
  • Responsible for continuously improving the skills and competence of technicians to ensure the team is up to date with all upcoming technologies and systems.
  • Responsible for the overall monitoring, allocation of resources, and activities to ensure Head of Version programs are assessed for risk with mitigation plans in place for each identified risk area prior to delivery to the airframer site.
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Maintain an effective safety program to prevent injuries and lost time.

Requirements:

  • Bachelor's degree in a related discipline is preferred. High school diploma or equivalent required.
  • 5-8 years of related experience required, of which 2 of those years must be in the aircraft industry.
  • 2-4 years of prior supervisor/manager experience required.
  • Strong knowledge of commercial aircraft seating products, involving but not limited to repair systems, operations, methods, procedures, and related FAA requirements.
  • Must have the skills and experience to effectively interact with the customer.
  • Must have excellent influential and negotiation skills and be very comfortable in adversarial business and customer environments.
  • Must have a very good working knowledge of the standard suite of office software products (MS Word, Excel, PowerPoint, et al.).
  • Must have the ability to generate written communication and to operate required office equipment.
  • Ability to read and review written communication.
  • Fluent in English.
  • Good administrative and organizational skills.
  • Effective interpersonal and team building skills a must in order to work with specific needs and requirements of airframer.
  • Comfortable managing multiple demands from internal and external customers simultaneously and driving efficient solutions.
  • Very strong communication skills (verbal and written), following up requests and managing escalation and de-escalation with a high level of reactivity.
  • Must be able to define burn down/recovery plans and articulate those plans as needed to high levels of leadership internally and externally with a high level of precision.
  • PowerBI knowledge desirable.
  • Leading or contributing to Continuous Improvement projects.

What's Next?

We want to hear from you Apply today and join our team at Safran Landing Systems.

Eligibility Requirements:

All applicants must meet the following requirements: Minimum age of 18 years.

Diversity, Inclusion, and Accommodations:

We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Safran is committed to a positive, supportive, and inclusive environment with continual learning opportunities and a focus on well-being in the workplace. Safran offers accommodations for people with disabilities in all aspects of the hiring process and will work with applicants to meet accommodation needs that are made known to Safran in advance.

Specificity of the Job:

Approximately 2-4 weeks per year internationally & domestically.

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