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Field Service Representative I

2 months ago

Summerland, British Columbia, Canada STERIS Full time

About the Role

We are seeking a highly skilled and experienced Field Service Representative I to join our team at STERIS. As a Field Service Representative I, you will play a critical role in providing exceptional customer service and technical support to our clients in the healthcare and life sciences industries.

Key Responsibilities

  • Act as a trusted advisor to our customers, providing expert guidance and support on the maintenance and procurement of medical devices and consumable products.
  • Drive customer satisfaction through proactive communication and a commitment to resolving customer issues and problems in a timely and efficient manner.
  • Perform preventive and corrective maintenance on STERIS and related product lines, ensuring that equipment is safe and efficient.
  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
  • Utilize advanced technology to complete administrative requirements, aid in troubleshooting issues, and improve the overall customer experience.
  • Promote STERIS growth through identifying and recommending products and services to customers.
  • Exhibit professionalism at all times, maintaining a positive and courteous demeanor when interacting with customers, contractors, management, and fellow employees.

Requirements

  • Associate or Bachelor's degree in electronics, mechanical, or a similar discipline, plus one to two years of related experience.
  • High School Diploma or GED with minimally two years' relevant experience required.
  • Excellent interpersonal and customer communication skills.
  • Strong technical and troubleshooting skills.
  • Strong customer communications experience and demonstrated ability to build positive rapport and partner with a variety of customers.
  • Demonstrated proficiency with computers and Windows software.
  • Ability to work independently without supervision.
  • Flexibility to handle multiple and changing priorities.
  • Ability to work flexible hours, sometimes outside normal business hours, and travel as required.

Working Conditions

  • Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
  • Must perform work from floor level to above shoulder height.
  • Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100+ pounds periodically (2 per year).
  • Must climb ladders and/or scaffolds and work above floor height.
  • Must crouch, stoop or squat to work inside or under equipment, or move through low headroom spaces.
  • Position requires routine pushing, pulling, grasping, and manual dexterity in the use of hands, arms, and shoulders.
  • Walking great lengths at a time and standing for extended periods of time.
  • Able to work in tight spaces.
  • Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force.
  • Standing for extended periods of time.
  • Work in and around hospital personnel, sensitive medical equipment, and patients.
  • Must travel to customer sites that include, but are not limited to, hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues.
  • Flexible scheduling may be required to accommodate customer needs.
  • Required to live within 50 miles of the center of the territory.
  • Commute within assigned territory is compensable after the first 30 minutes (or 25 miles) of drive time in the morning and the last 30 minutes (or 25 miles) of drive time in the evening.