Service Development and Sales Coordinator

4 days ago


Edmonton, Alberta, Canada Cochrane Toyota Full time
Cochrane Toyota seeks a skilled Service Development and Sales Coordinator to join our dynamic team. This role involves handling service inquiries, scheduling appointments, and conducting outbound calls to drive business growth and ensure customer satisfaction. If you possess excellent communication skills, a strong understanding of automotive service and sales processes, and the ability to multitask in a fast-paced environment, we encourage you to apply.

Responsibilities:
- Handle inbound and outbound service inquiries via phone, email, and internet leads professionally and efficiently.
- Schedule service appointments, optimizing shop load and efficiency, and coordinate with service advisors and technicians to ensure timely completion of work orders.
- Conduct outbound calls for service reminders, customer follow-ups, and campaigns, providing knowledgeable information on service needs and appointments.
- Maintain regular communication with customers to manage expectations throughout the service process, resolving any service-related concerns promptly.

Requirements:
- 1-2 years of experience in an automotive dealership, preferably in a service BDC or sales BDC setting.
- Strong knowledge of automotive service and sales processes and terminology.
- Excellent communication and interpersonal skills, ability to multitask in a fast-paced environment.
- Proficiency with CRM software and other business development tools.
- Valid Class 5 driver's license required.

Benefits:
- A supportive work environment built on teamwork, flexibility, and respect.
- Continuous on-the-job training in the latest automotive technologies.
- RRSP matching and Deferred Profit Sharing.
- Health and Dental Benefits Package.
- Paid Time Off.

Our Team:
Cochrane Toyota is a cornerstone of the Southwestern Alberta community, committed to delivering exceptional customer service and comprehensive automotive solutions. Our team of passionate professionals strives to create a welcoming and supportive environment for our customers and employees.

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