Retail Operations Manager
6 days ago
About Tangram:
Tangram is a well-respected family-owned business in the fashion industry, known for its quality products and warm environment. The company prides itself on providing exceptional customer service, both in-store and online. With a strong focus on flexibility and support, Tangram offers attractive employee benefits and opportunities for growth and development.
About the Role:
This Store Manager position provides a thrilling opportunity to lead a motivated team and contribute to the company's success. As a Store Manager, you will be responsible for managing daily operations, driving sales, and delivering outstanding customer service. You will also be expected to cultivate strong relationships with customers, train and develop staff in sales techniques and customer service excellence, and maintain a well-organised store.
Key Responsibilities:
- Lead and motivate a team to create an engaging and supportive workplace
- Cultivate strong relationships with customers to enhance their shopping experience
- Drive sales and achieve results through effective leadership
- Train and develop staff in sales techniques and customer service excellence
- Utilise creative problem-solving skills to address challenges and improve operations
- Maintain a well-organised store and foster a fun and productive team atmosphere
- Stay up-to-date with fashion trends and inspire confidence in customers
Desired Skills and Experience:
- Proven store management experience (2-3 years minimum)
- Highly motivated, adaptable, and thrives in dynamic team environments
- Leadership experience with a focus on creating a positive, cohesive team culture
- Strong sales orientation and experience in building rapport with customers
- Passion for training and inspiring staff in sales and customer service
- Strong work ethic and exceptional organisational skills
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