Experience Centre Team Lead

3 days ago

Whistler, British Columbia, Canada Gibbons Full time

About Gibbons

Gibbons is a trusted and recommended brand that aims to create great Canadian companies that provide the best work experiences, guest experiences, and community experiences.

Key Responsibilities

  1. Deliver exceptional guest experiences and support the sales team in achieving targets.
  2. Answer phone calls, emails, and walk-ins, ensuring prompt and courteous service.
  3. Champion guest reconciliation and track team performance, providing feedback and coaching to team members.
  4. Assist with hiring and training new team members, maintaining internal IT systems, and scheduling.
  5. Regularly report on team performance and provide insights to management.
  6. Liaise with managers on upcoming events, seasonal pricing, and menus, and communicate with the sales team.
  7. Foster strong relationships with GMs, management, and Senior Leadership.
  8. Proactively manage future bookings, ensuring all payments are taken and avoiding overbooking.
  9. Attend internal meetings, including Sales and Marketing, Rev Meets, and Marketing.
  10. Display adaptability and maintain a positive outlook in times of change.

Requirements

  1. Proven experience in guest services, with a strong focus on customer satisfaction.
  2. Excellent organizational and multitasking abilities, with a keen eye for detail.
  3. Strong communication and interpersonal skills, with the ability to work effectively with team members and management.
  4. Ability to analyze data and generate insightful reports, with a focus on driving business results.
  5. Proficiency in systems such as Sevenrooms, Fareharbor, and Peoplevine.
  6. Demonstrated problem-solving skills, with the ability to think critically and creatively.

Compensation and Benefits

  1. A competitive hourly wage plus commission.
  2. 50% off F&B across Gibbons' venues.
  3. 50% off for team members and 20% off for friends and family with The Adventure Group.
  4. 25% off for team members and 20% off for friends and family at The Adara.
  5. 20% off The Spa at Whistler.
  6. Access to exclusive 3rd-party perks at local businesses.
  7. Opportunities for professional growth and development.

About Gibbons

We're a company that values trust, fun, kindness, purpose, and excellence. If you're passionate about delivering exceptional guest experiences and driving business results, we'd love to hear from you.

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