Experience Centre Team Lead
4 weeks ago
Gibbons is a leading brand in the hospitality industry, committed to providing exceptional guest experiences and creating a positive impact on the communities we serve.
The RoleWe are seeking an experienced and skilled Experience Centre Supervisor to join our team. As a key member of our sales team, you will be responsible for delivering outstanding guest experiences and driving sales performance.
Key Responsibilities- Provide exceptional guest service and support to our sales team.
- Champion guest experience and reconciliation, ensuring seamless interactions with our guests.
- Track team targets and assist team members in achieving their goals.
- Encourage the G-wheel across the sales team, promoting a culture of excellence and teamwork.
- Assist with hiring and training new team members and scheduling.
- Regularly report on sales performance and guest feedback.
- Maintain internal IT systems, including Sevenrooms, Fareharbour, and Peoplevine.
- Complete weekly 1on1's with team members, providing coaching and feedback.
- Proactively liaise with managers on upcoming events and seasonal pricing and menus, communicating with the sales team.
- Foster strong relationships with GM's, management, and Senior Leadership.
- Look ahead for future bookings, ensuring all payments are taken and not overbooked.
- Attend internal meetings, including Sales and Marketing weekly, Rev Meets, and Marketing.
- Display adaptability and set an example by maintaining a positive outlook in times of change.
- Proven experience in guest services.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to analyze data and generate insightful reports.
- Proficiency in systems such as Sevenrooms, Fareharbour, and Peoplevine.
- Demonstrated problem-solving skills.
- Flexibility and adaptability in a fast-paced environment.
- $24 hourly wage plus commission.
- 50% off F&B across our Gibbons Venues.
- 50% off for Team Members and 20% off for friends and family with The Adventure Group.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events.
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