Digital Operations Director

5 days ago


Vancouver, British Columbia, Canada Insight Global Full time
About the Role

We are seeking an experienced Digital Operations Director to join our team at Insight Global. As a key member of our operations team, you will be responsible for overseeing the daily operations of our online banking platform.

Job Description

In this role, you will be responsible for scheduling and managing daily tasks for your team, ensuring efficient onboarding of clients and addressing any Electronic Funds Transfer (EFT) inquiries. You will also be responsible for investigating fraud issues and managing client communications through the general mailbox.

You will conduct daily audits and balance department transactions, providing regular reports on workload and efficiency to management. Additionally, you will participate in enterprise-wide projects, leveraging your expertise to guide initiatives that impact Deposit Operations.

Required Skills and Qualifications
  • Advanced experience with Central 1s (Online banking platform)
  • Knowledge of the legal, regulatory, and operational environment of the deposit business
  • Experience with CRM tools (Microsoft Dynamics 365) for case management and reporting
  • Expertise in Excel reporting, including pivot tables and v lookups
  • Bilingual English and French would be an asset
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance, and AD&D. Employees will also have access to a registered retirement savings account with employer matching.



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