Digital Operations Director

3 days ago


Vancouver, British Columbia, Canada Insight Global Full time
Overview

The Digital Operations Director will play a key role in the success of Insight Global's Deposit Operations team. This individual will be responsible for managing daily tasks, ensuring efficient onboarding of clients and addressing any Electronic Funds Transfer (EFT) inquiries.

Job Description

As a Senior Deposit Operations Manager, you will schedule and manage daily tasks for your team, focusing on client satisfaction and process efficiency. Your duties will include investigating fraud issues and managing client communications through our general mailbox, ensuring timely responses to inquiries regarding services like maturity instructions for Guaranteed Investment Certificates (GICs).

You will also conduct daily audits and balance department transactions, providing regular reports on workload and efficiency to management. Additionally, you will participate in enterprise-wide projects, leveraging your expertise to guide initiatives that impact Deposit Operations.

This role requires a proactive approach to managing operations while fostering a collaborative team environment that aligns with Insight Global's values.

Required Skills and Qualifications

A successful candidate will possess advanced experience with Central 1s (Online banking platform) and knowledge of the legal, regulatory, and operational environment of the deposit business. They will also have experience with CRM tools (Microsoft Dynamics 365) for case management and reporting, as well as expert-level skills in Excel, including pivot tables and v lookups.

Bilingual English and French is an asset, as is understanding of Agile methodologies and tools such as Confluence and JIRA.

Benefits

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance, and AD&D. Employees will also have access to a registered retirement savings account with employer matching.

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