Transformative Contact Center Software Development Engineer

1 week ago


Vancouver, British Columbia, Canada Amazon Full time

We are on the cusp of a revolution in customer service, and you can be at the forefront of it. As a Software Development Engineer on our Amazon Connect team, you will play a crucial role in shaping the future of contact centers.

Company Overview

Amazon Connect is a groundbreaking platform that empowers businesses to deliver exceptional customer experiences. With its cutting-edge technology and extensive ecosystem of services, we are transforming an industry and changing the way customers interact with businesses and how agents serve them.

Salary

The estimated salary for this position ranges from $114,800 to $191,800 per year, depending on your skills, experience, and qualifications. Our total compensation package includes equity, sign-on payments, and other benefits, in addition to a full range of medical, financial, and other benefits.

Job Description

As a Software Development Engineer on our team, you will own code end-to-end from development to deployment, working closely with senior technical leaders within the team and across Amazon. You will have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data, and more.

Required Skills and Qualifications

To succeed in this role, you will need:

  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture experience (design patterns, reliability, and scaling) of new and existing systems
  • Experience programming with at least one software programming language
  • 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations
  • Bachelor's degree in computer science or equivalent

Benefits

We value diversity, equity, and inclusion in the workplace. We offer flexible work hours and arrangements, mentorship opportunities, and a culture that supports work-life harmony. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our accommodations page for more information.

Others

At Amazon, we believe that our employees are our greatest asset. That's why we invest in their growth and development through ongoing training, mentorship programs, and career advancement opportunities. Join us and become part of a dynamic team that is shaping the future of customer service.



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