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Indigo Retail Operations Manager
1 week ago
We are seeking a highly skilled Customer Operations Leader to join our team at Indigo.
Job DescriptionThis is an exciting opportunity to lead the execution of work that contributes to the customer experience and omni sales results. As a Customer Operations Leader, you will provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our customers.
You will ensure our customers have a frictionless experience of the store's omni and payment operations. Responsible for inventory operations in the store. You will help influence a store culture that promotes employee engagement, growth, and development.
Key Responsibilities:- Cross-Functional Collaboration: Collaborate with other departments to drive flexible and just-in-time solutions.
- Innovation and Improvement: Consistently identify areas for improvement, diagnose issues, and work to resolve them.
- Sales Floor Management: Open and close the store as well as responsibility for managing the sales floor.
- A minimum of 1-2 years of experience in a customer service, merchandising, or operations role.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Experience leading others.
