Customer Service Representative

2 months ago

Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

Career Overview

As a Technical Support Specialist at Advantage Communications, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to receive and respond to inbound customer inquiries, providing timely and accurate solutions to technical issues related to our products and services.

Key Responsibilities

  • Deliver prompt and professional support to customers via phone, ensuring a high level of satisfaction and loyalty.
  • Accurately document and update customer records in our systems, maintaining a high level of data integrity.
  • Collaborate with internal teams to resolve complex customer issues, ensuring a seamless and efficient experience.
  • Stay up-to-date with product knowledge and technical developments, applying this expertise to provide informed and effective support.
  • Meet and exceed performance metrics, including first-call resolution rates and customer satisfaction scores.

Requirements

  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proven customer service experience, preferably in a technical support role.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong problem-solving skills, with a focus on delivering creative and effective solutions.

What We Offer

  • A competitive hourly rate of $13.70, paid bi-weekly.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy, allowing for relaxation and rejuvenation.
  • Ongoing training and development opportunities, supporting your career growth and advancement.

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