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Hotel Receptionist
2 months ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Hotel Receptionist at Alterra Mountain Company. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
- Process guest arrivals and departures, including check-in and check-out procedures.
- Manage guest inquiries and resolve issues in a timely and professional manner.
- Operate hotel systems and software, including property management systems and point-of-sale systems.
- Process transactions and handle guest payments.
- Perform other duties as assigned to ensure the smooth operation of the front desk.
Requirements
- 6-12 months of experience in a similar role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Proficiency in English and French, with the ability to communicate effectively in both languages.
- Knowledge of hotel systems and software, including property management systems and point-of-sale systems.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Availability to work a variety of shifts, including days, evenings, and weekends.
What We Offer
- A competitive hourly rate of $21.25.
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A comprehensive benefits package.