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Hotel Front Desk Associate

2 months ago

Collingwood, Ontario, Canada Living Water Resorts Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Living Water Resorts. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account special requests and preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, including dining options, recreational activities, and local attractions.
  • Assist guests with special needs, such as wheelchair accessibility and dietary requirements.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
  • Follow emergency and safety procedures, including first aid and fire evacuation protocols.
  • Perform clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and accurate communication.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience in a hotel or hospitality setting is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
  • Physical ability to stand for extended periods and work in a dynamic environment.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Recognition as a valued member of our team.
  • Free parking and on-site amenities, including a fitness center and restaurant.